(n)Code Solutions
 
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The FAQ section answers all your questions, whether they are related to the Digital Certificates, their usage, applications, Certifying Authorities or any technical question you may have. If this section doesn't answer your questions please feel free to contact our Helpdesk +91-079-26857316 / 17 / 18 Email : support@ncodesolutions.com
 
       • What is a Certifying Authority?
       • Who can be a Certifying Authority (CA)?
       • What is a Subordinate CA (Sub CA)?
       • What is a Registration Authority (RA)?
       • What is a Local Registration Authority (LRA)?
       • Where can I locate the (n)Code Solutions LRA nearest to my place?
       • What are Certificate Policies (CP)?
       • What is a Certification Practice Statement (CPS)?
       • What is a Digital Signature?
       • Are Digital Signatures legally valid in India?
       • What is a Digital Certificate?
       • What is the relationship between public keys and Digital Certificates?
       • Is there any difference between Digital Certificate and Digital Signature
       • Why do I need a Digital Certificates?
       • Where can I use Digital Certificates?
       • How does a Digital Certificate work?
       • What are the different types/classes of Digital Certificates provided by (n)Code Solutions?
       • What is the validity period of the (n)Code Solutions' Digital Certificates?
       • How much do the different (n)Code Solutions' Digital Certificates cost?
       • What payment mechanisms does (n)Code Solutions accept?
       • Can some one else purchase and utilize a Digital Certificate for me or on my behalf?
       • How can I apply for a Digital Certificate?
       • What are the different steps in processing an application for a Digital Certificate?
       • Can I use an accent, circumflex or any other international character in my enrollment information?
       • Can I send my application request for Digital Certificate through mail?
       • Can I be sure that my confidential information will not be misused during enrollment for obtaining a Digital
         Certificate?
       • I have submitted my application for Digital Certificate, but now I have decided to cancel my request. Will I get a
         refund?
       • What is the reason for refusal of my request for a Digital Certificate?
       • What does "Relying Party" mean?
       • What is Subscriber Agreement?
       • What is Certificate Issuance?
       • Can a person have two Digital Certificates; say one for office and other for personal use?
       • What actually happens when I digitally sign any transaction?
       • What is the difference between signing and encrypting e-mail?
       • Can I send secure e-mail to someone who does not have a Digital Certificate?
       • How do I know if the e-mail I receive is signed or encrypted?
       • I have a new e-mail address. Can I update my Digital Certificate?
       • I want to attach my digital signature for my email account at yahoo.com, how can I?
       • Can I use one Digital Certificate for multiple email addresses?
       • I have downloaded Digital Certificate . Will it get automatically connected to "Outlook"?
       • I have taken Digital Certificate, but when my client opened my email in yahoo.com he was not able to verify my
         Digital Certificate but he got smime.p7m file with it, what is it?
       • How can one digitally sign email using Outlook Web Access service provided by Microsoft Exchange Server,
         when that person is in remote places?
       • My name has changed. Can I keep using the same Digital Certificate issued by (n)Code Solutions?
       • What is the scope of using digital signatures in the e-tendering system?
       • Can digital signature be employed in a wireless network?
       • I have purchased a Digital Certificate as individual. Can I use it for my website?
       • Is the information contained in my Digital Certificate automatically sent to the websites I visit?
       • Which Cryptographic Service Provider (CSP) I have to select while downloading a Digital Certificate?
       • Why do I need to validate a Digital Certificate?
       • What are the various validation mechanisms available?
       • What is a CRL?
       • What is CRL Validation?
       • What is Certificate Revocation?
       • How do I revoke my current Digital Certificate, and how long does it take?
       • What is the procedure to initiate revocation request?
       • Can some one else revoke my certificate?
       • Whom should I inform if my private key is compromised? What charges do I have to pay for revocation of my
         Digital Certificate?
       • Where can I check whether the (n)Code Solutions Digital Certificate is revoked or not?
       • I did not renew the certificate within the expiry date, what should I do now?
       • How do I renew my certificate?
       • Why should I save a backup copy of my Digital Certificate?
       • Will unplugging my computer disrupt my Digital Certificate?
       • How do I protect my Digital Certificate/Private key?
       • What if some one copies my Digital Certificate?
       • What does my Private Key look like?
       • How is my Digital Certificate's private key protected?
       • I forgot my private key password. Can someone change it for me?
       • I accidentally deleted my Digital Certificate from my PC's hard disk drive. What should I do now?
       • My PC's hard disk drive crashed. Is there any way to recover my Digital Certificate?
       • My computer was stolen. What should I do to protect my Digital Certificate?
       • Can more than one person store their Digital Certificate on a computer?
       • How do I transfer my Digital Certificate to a new computer?
       • I deleted Microsoft Internet Explorer and installed the latest version. How do I reinstall my Digital Certificate?
       • I deleted Netscape Navigator and installed the latest version. How do I reinstall my Digital Certificate?
       • Can I use my Digital Certificate with more than one browser or e-mail application (for example, with Netscape
         Navigator and Microsoft Internet Explorer)?
       • I deleted my old Microsoft Internet Explorer or Netscape Navigator and installed the latest version. How do I
         reinstall my Digital Certificate?
       • [Master Password] is asked when I am proceeding in the certificate acquisition for Netscape. Is Challenge Code
         and Master Password the same?
       • I checked my Digital Certificate, and the following message appeared :" This certificate is not trusted.". What
         does this mean?
       • What is SSL (secure socket layer) and how does it work?
       • I want to utilize one web server (SSL) certificate for more than one website, can I?
       • What should users verify before trusting an SSL certified website?
       • What is PKI?
       • What is cryptography?
       • What is secret key cryptography?
       • What is Public Key Cryptography?
       • What is authentication?
       • What is encryption?
       • What is decryption?
       • What is non-repudiation?
       • What is Private Key?
       • What is Smart Card?
       • What is an e-token?
       • What is key agreement protocol?
       • What is a digital envelope?
       • What is a hash algorithm?
       • What is digital time stamping?
       • What are Public Key Cryptography Standards?
       • What is Cryptographic Service Provider?
       • What is a Distinguished Name (DNs)?
       • What is SSL (secure socket layer)?
       • What is MIME?
       • What is S/MIME?
       • What do X.509 and X.500 mean?
       • What is Certificate Validation Mechanism?
       • What is Certificate Validation?
       • What is OCSP Validation?
       • What is CAM?
  Renewal and revocation of Digital Certificate:
 
  a) What is Certificate Revocation?
    A Digital Certificate can be revoked under circumstances like: -
Users suspect compromise of certificate private key.
Change of personal data.
Change of relationship with the organization.
     
  b) How do I revoke my current Digital Certificate, and how long does it take?
    In order to eliminate the malicious act of the third parties, we ask you to contact us for revocation. (n)Code Solutions' Customer Support will process the revocation within two working days after receipt of notice from your representative.
     
  c) What is the procedure to initiate revocation request?
   

» Through Fax/Hand Delivery/Courier

Download revocation request form from our website at https://www.ncodesolutions.com. Forward that revocation request form to us after duly filling and hand signing it. We will verify the information contained in the revocation request with the issued certificate and application form. Later, we will proceed with the revocation request.

» Through E-mail

Send us an email with the revocation form in an attachment to the (n)Code Solutions CA helpdesk at ra@ncodesolutions.com with the subject line "Revocation Request". You should encrypt this transaction by using the public key of the (n)Code Solutions CA. The subscriber must digitally sign the transaction even though the private key may have already been compromised. After receiving your email we will verify the information and will proceed for revocation as per the revocation grace period.

In case of any mismatch of information, you will be intimated accordingly through an email and revocation request will not be processed.

     
  d) Can some one else revoke my certificate?
    No, because the revocation request can only be made by-
The Subscriber in whose name the certificate has been issued.
The duly authorized representative of the subscriber.
Authorized personnel of the (n)Code Solutions CA or RA when the subscriber has breached the agreement, regulation, or law that may be in force.
     
  e) Whom should I inform if my private key is compromised? What charges do I have to pay for revocation of my Digital Certificate?
   

If you have a reason to believe that your private key is compromised, immediately inform about this through email to (n)Code Solutions CA's help desk at support@ncodesolutions.com. Requests for revocation of the Digital Certificate can also be sent to ra@ncodesolutions.com with the request digitally signed by you if the compromised private key is still under your possession. The certificate revocation form is also available on the (n)Code Solutions CA website at https://www.ncodesolutions.com which can be filled in and sent to (n)Code Solutions office for processing of the revocation request.

No fee is charged for certificate revocation and the serial number of your Digital Certificate will be immediately displayed in the certificate revocation list on successful revocation of your Digital Certificate.

     
  f) Where can I check whether the (n)Code Solutions Digital Certificate is revoked or not?
    Through https://www.ncodesolutions.com/repository/ncodecrl.crl you will be able to access Certificate Revocation List (CRL). It provide serial number of (n)Code Solutions's Digital Certificate which you intend to verify whether it is revoked or not. After providing serial number press 'submit' button, within seconds you will get the exact status whether Digital Certificate is valid or it is revoked by (n)Code Solutions CA.
     
  g) I did not renew the certificate within the expiry date, what should I do now?
    You cannot renew the certificate by accessing URL stated in the e-mail.
Please ask our representatives for the renewal of your (n)Code Solutions certificate.
     
  h) How do I renew my certificate?
    If you have selected the [Auto renewal] option on the application form, you will receive a [Request to renew certificate] e-mail 30 days before the expiration of validity date. As you access the URL stated in the e-mail, you will be able to get renewal certificate. You will need an old certificate registered in your browser to renew it.
 
 
 
(n)Code will now issue Digital Signature Certificates as per New Interoperability Guidelines ver 2.5 | Notifications by office of CCA for issuance of digital signature certificate :: Notification 1, Notification 2, Notification 3 .
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Information on Interoperability Guidelines Updated : 20/03/2014 ©2014 (n)Code Solutions. All Rights Reserved